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Frequently Asked Questions

Shipping Policy

Due to the nature of our products the turn around time is 8-15 business days. Most of the products available in the shop are created through an outsourced printing company but not all, you could get your order sooner. If you have a specific deadline please reach out and we can see what we can work out for you. You are subject to any rushed fees incurred from the outsourced companies. 


Return Policy

Since almost all products are customized there will be no refunds or returns allowed unless I made a mistake. For example, misspelling a name from what you provided on the order form. If you are unsatisfied with your order please reach out and let me know, I strive to create the best quality products.


Lost & Delayed Packages

Almost all packages are shipped UPS (sometimes I use USPS) and once it is mailed, Pep & Pop is not responsible for any delays, lost, or undeliverable packages. As a UPS wife, I ask that you give UPS, USPS, and even FedEx grace during holiday and busy seasons, they work very hard to ensure a quick and prompt delivery. Of course, I will do my best with what I can to help you if there are any problems with shipping!


Additional Questions

If you are still curious about a policy or product please feel free to contact me directly by emailing hello@pepnpop.com or submit your question through the Contact Me page.